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    Keystone Talent Advisory

    Refund Policy

    Effective Date: June 1, 2026

    Business Name: Keystone Talent Advisory

    Website: www.keystonetalentadvisory.com

    Contact Email: support@keystonetalentadvisory.com

    Section 1 — Overview

    Keystone Talent Advisory provides customized digital professional services including resume writing, CV optimization, LinkedIn profile enhancement, cover letter writing, career advisory services, and related professional branding services.

    Because our services involve customized consulting, professional expertise, research, and digital deliverables created specifically for each client, payments are subject to the terms outlined in this Refund Policy.

    Section 2 — Refund Eligibility and Service Commencement

    Due to the customized nature of our professional services and digital deliverables, refunds are generally not available after work has commenced, except where required by applicable laws or where Keystone Talent Advisory determines an exception applies.

    Work is considered started when any of the following occurs:

    • Intake form is submitted or reviewed
    • Client consultation begins
    • Career research or profile review begins
    • Drafting, editing, or optimization work begins
    • Any personalized service preparation has started

    Once work has commenced, the service is considered active and resources have been allocated toward completion.

    Section 3 — Eligible Refund Cases

    Refund requests may be considered under the following circumstances:

    • No work has been started on the service
    • Duplicate payment occurred due to a technical or payment processing issue
    • The agreed service scope was not delivered
    • Keystone Talent Advisory is unable to complete the agreed service

    Each request will be reviewed individually.

    Section 4 — Non-Refundable Cases

    Refunds are generally not available for:

    • Change of mind after purchase
    • Failure to provide required information
    • Incomplete or inaccurate client information
    • Hiring decisions, interview outcomes, job offers, or career results
    • Client-caused delays
    • Completed services
    • Partially completed services
    • Delivered digital files or documents
    • Failure to use delivered materials
    • Requests outside the original agreed service scope

    Keystone Talent Advisory provides professional guidance and optimization services but does not guarantee specific employment outcomes, interviews, job offers, or hiring decisions.

    Section 5 — Client Responsibilities

    Clients are responsible for providing accurate and complete information required to complete their service, including career history, employment details, achievements, qualifications, and other relevant professional information.

    Keystone Talent Advisory is not responsible for delays, limitations, or inaccurate outcomes caused by incomplete, incorrect, or delayed information provided by the client.

    Section 6 — Delivery of Services

    A service is considered delivered once completed documents, recommendations, drafts, updates, or agreed deliverables have been provided to the client through the agreed communication channel.

    Delivery may include digital files, written recommendations, profile updates, or other agreed professional materials.

    Section 7 — Revision Policy

    To ensure client satisfaction, revisions may be requested within the following limits:

    • Resume / CV Services: Up to 3 revisions
    • LinkedIn Optimization Services: Up to 2 revisions
    • Cover Letter Services: Up to 2 revisions

    Revision requests must be submitted within 14 days of delivery.

    Revisions must relate to the original agreed service scope and do not include complete changes of direction, new career targets, or major additions of information introduced after delivery.

    Section 8 — Chargebacks and Payment Disputes

    Before initiating a chargeback or payment dispute, clients agree to contact Keystone Talent Advisory and allow reasonable time for resolution.

    In cases of disputed transactions, Keystone Talent Advisory may provide supporting records including:

    • Service agreements
    • Order confirmations
    • Client communications
    • Intake forms
    • Drafts and revisions
    • Completed deliverables
    • Delivery confirmations

    to contest invalid disputes or chargebacks.

    Section 9 — Refund Processing

    Approved refunds will be processed within 7–14 business days.

    Actual processing times may vary depending on the payment provider, bank, or financial institution.

    Section 10 — Fraud Prevention

    Keystone Talent Advisory reserves the right to refuse service, suspend work, or cancel orders where fraud, abuse, payment misuse, or suspicious activity is suspected.

    Section 11 — Refund Requests

    Email: refund@keystonetalentadvisory.com

    Subject: Refund Request – Keystone Talent Advisory

    Requests should include the client's name, service purchased, payment details, and reason for requesting a refund.

    Section 12 — Agreement

    By purchasing any service from Keystone Talent Advisory, the client acknowledges that they have reviewed, understood, and agreed to this Refund Policy.

    This policy applies to all services purchased through Keystone Talent Advisory.

    © 2026 Keystone Talent Advisory